Returns & Refunds
Returns & Refunds
Last updated: August 05, 2026
Last updated: August 05, 2026
Logos Publishing is a product of Logos Press LLC. This policy explains returns and refunds for our physical books, subscription memberships, and digital materials. By placing an order or starting a membership, you agree to this policy.
Logos Publishing is a product of Logos Press LLC. This policy explains returns and refunds for our physical books, subscription memberships, and digital materials. By placing an order or starting a membership, you agree to this policy.
Questions or requests: support@logospublishing.com
1.Physical books (damaged or defective)
1.Physical books (damaged or defective)
If a book arrives damaged, defective, or incorrect, we will make it right. Email support@logospublishing.com within 14 days of delivery with your order number and a photo of the issue. We will send a replacement at no cost to you, or issue a full refund if a replacement is not available. You do not need to return a damaged item unless we ask you to.
If a book arrives damaged, defective, or incorrect, we will make it right. Email support@logospublishing.com within 14 days of delivery with your order number and a photo of the issue. We will send a replacement at no cost to you, or issue a full refund if a replacement is not available. You do not need to return a damaged item unless we ask you to.
2.Subscription memberships
2.Subscription memberships
Your Logos membership renews automatically on the plan you selected (monthly or annual) until you cancel.
Your Logos membership renews automatically on the plan you selected (monthly or annual) until you cancel.
Cancellation. You may cancel at any time from your account at club.logospublishing.com/app or by emailing support@logospublishing.com. Cancellation stops future renewals. It takes effect at the end of your current paid billing period, and you keep access to that period's book and benefits.
Cancellation. You may cancel at any time from your account at club.logospublishing.com/app or by emailing support@logospublishing.com. Cancellation stops future renewals. It takes effect at the end of your current paid billing period, and you keep access to that period's book and benefits.
Monthly plans. Payments for the current billing period are non-refundable, including when a book for that period has already been produced or shipped. We do not prorate partial months.
Monthly plans. Payments for the current billing period are non-refundable, including when a book for that period has already been produced or shipped. We do not prorate partial months.
Annual plans. Annual plans are eligible for a full refund only if you request cancellation within 14 days of the charge AND no book from that annual term has yet shipped. After a book has shipped or after 14 days, the annual term is non-refundable, but you may cancel at any time to prevent the next year's renewal, and you keep all books and benefits through the end of the paid term.
Annual plans. Annual plans are eligible for a full refund only if you request cancellation within 14 days of the charge AND no book from that annual term has yet shipped. After a book has shipped or after 14 days, the annual term is non-refundable, but you may cancel at any time to prevent the next year's renewal, and you keep all books and benefits through the end of the paid term.
Skipped or undelivered boxes. If a shipment is lost in transit (confirmed non-delivery), we will replace it or refund it. See our Shipping Policy for lost-package handling.
Skipped or undelivered boxes. If a shipment is lost in transit (confirmed non-delivery), we will replace it or refund it. See our Shipping Policy for lost-package handling.
3.Digital materials
3.Digital materials
Digital books, downloads, and digital bonus materials are delivered immediately and are final and non-refundable once access has been provided, except where a refund is required by law. This mirrors our Terms of Service.
Digital books, downloads, and digital bonus materials are delivered immediately and are final and non-refundable once access has been provided, except where a refund is required by law. This mirrors our Terms of Service.
4.Refund timing
4.Refund timing
Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit. Refunds are made only to the original payment method used for the purchase.
Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit. Refunds are made only to the original payment method used for the purchase.
5.Promotional, discounted, and gift purchases
5.Promotional, discounted, and gift purchases
Items bought with a promotional discount, free-trial credit, or bundle offer are refunded at the actual amount paid, not the list price. Gift memberships follow the same rules as the equivalent paid plan; refunds, if any, are issued to the original purchaser.
Items bought with a promotional discount, free-trial credit, or bundle offer are refunded at the actual amount paid, not the list price. Gift memberships follow the same rules as the equivalent paid plan; refunds, if any, are issued to the original purchaser.
6. Chargebacks
6. Chargebacks
If you have a problem with an order, please contact us first at support@logospublishing.com so we can resolve it. Filing a chargeback or payment dispute without contacting us may result in suspension of your account and membership.
If you have a problem with an order, please contact us first at support@logospublishing.com so we can resolve it. Filing a chargeback or payment dispute without contacting us may result in suspension of your account and membership.
7.Return address
7.Return address
Physical returns, once approved, are sent to:
Physical returns, once approved, are sent to:
Logos Publishing — Returns
7790 NW 46th Street
Miami, FL 33166
Logos Publishing — Returns
7790 NW 46th Street
Miami, FL 33166
Our registered business address is Logos Press LLC, 4851 W Hillsboro Blvd, A3, Coconut Creek, FL 33073. Please do not send returns to the business address.
Our registered business address is Logos Press LLC, 4851 W Hillsboro Blvd, A3, Coconut Creek, FL 33073. Please do not send returns to the business address.